Net Promoter or Net Promoter Score (NPS) is a management tool that can be used to gauge the loyalty of a firm's customer relationships. It serves as an alternative to traditional customer satisfaction research and claims to be correlated with revenue growth.
At SocialSurvey we use a scale range of 0-10 to gauge customer satisfaction.
In your dashboard you have a tab for score stats, this gives percentage graphs on three criteria's
1. Promoters this score range is 9-10
2. Passives this score range is 7-8
3.Detractors this score range is 0-6