SocialSurvey strives to publish the true voice of the customer and as a result, our default position is that we will not censor, edit, or delete reviews by customers.
In order to maintain the integrity of the public review page, we do not allow such picking and choosing of reviews.We host reviews as customer-generated content. The removal of reviews is exclusively a matter between the Customer and SocialSurvey, and our Customer Guidelines regulate if and when we remove reviews. For the avoidance of doubt, we do not remove reviews, when for example:
The Company and the Customer disagree on the course of events. It is practically impossible to prove who is right, and in these cases, we suggest that the Company replies to the review so that other users can see the Company's version of what happened, The Customers' review and the number of awarded stars seem inconsistent, e.g. if the Customer awarded the Company only one star, but wrote a very positive review of the Company, or
The Company thinks the review is "unfair", e.g. because the dissatisfaction is a result of a mistake made by another party. Whether a Customer feels satisfied or dissatisfied is exclusively the Customer’s subjective opinion, and whether or not the Customers' dissatisfaction is appropriate is not a matter for us to decide. Such issues are left to be resolved between the involved parties, i.e. the Company and the Customer.
SocialSurvey Encourages its Users:
- To leave feedback that is honest, respectful and constructive
- Our system Automates complaint resolution process for its users to help resolve issues that result in a negative review.
In the case where a negative review violates our policy, simply report the review as abusive from your SocialSurvey page by selecting the Flag icon and entering a reason for the removal. SocialSurvey will review the request and follow-up with the requester with our decision with 3-5 business days.
*Please note the ability to report a review as abusive is void after 7 days of the review posting to your SocialSurvey page.