The Social Promoter Score is based on the “Gateway” question results. [How was your overall experience? - Great, OK, Unpleasant]. It is calculated by the number positive responses subtracted by the negative responses, divided by the total responses.
Articles in this section
- Change Profile Picture
- Grab the link to my review.
- What's a Widget?
- How to Change my email address
- My review isn't posting to SocialMedia
- Incomplete Surveys
- What is the Leaderboard?
- What is Social Promotor Score?
- Connecting to Facebook
- Why don't all my reviews have the Verified Customer badge?